Job Aids, Training Guides, and Storyboards
Medicare Call Handling Visual Job Aid Poster
This visual job aid was created as a companion to an e-learning module for Medicare call center representatives. Designed for quick reference at the agent’s desk, the 11×17 poster reinforces the six-step call-handling process through clear visuals, concise language, and consistent iconography. The layout balances instructional clarity with visual appeal, making it both a performance support tool and a communication piece suitable for display in cubicles.
Tools used:
Canva, Photoshop
Password Security Job Aid
This job aid was developed as part of a larger cybersecurity training initiative for Veterans Health Administration staff that also included Vyond video content and e learning modules.
The purpose of the job aid was to provide a quick reference resource that employees could easily apply during day to day work activities, regardless of technical skill level.
The design focuses on modern password security practices by emphasizing long, memorable passphrases instead of overly complex short passwords. Information was intentionally organized into concise sections to reduce cognitive load, improve readability, and support rapid scanning in workplace environments. Visual hierarchy, spacing, icon consistency, and color contrast were carefully refined to create a clean and professional learning aid that supports both comprehension and retention.
This project demonstrates my ability to combine instructional design principles, visual communication, and cybersecurity awareness practices to create performance support materials that are practical, user centered, and appropriate for a government healthcare environment.
Tools used:
Canva, Photoshop
Medicare Advantage Plan Storyboard
This detailed storyboard, assigned to me at the conclusion of my contract, was developed to train customer service representatives on effectively guiding consumers through Medicare Advantage plan options. The module includes interactive scenarios and quizzes designed to help learners compare and recommend the best plans for consumers. A key focus of this project was ensuring full accessibility, making the training inclusive for all learners. The project was subsequently handed over to full-time employees for final development, reflecting the trust placed in my ability to lay a strong foundation for this critical and accessible training initiative.
Introductory Healthcare Business Analysis Storyboard
This storyboard outlines the introductory module of a highly engaging, Level 3 interactive course designed for onboarding new business analysts in a healthcare organization. As the first part of the training, it features storytelling, real-world case studies, and scenario-based learning to introduce and develop essential business analysis skills. The module is crafted with a strong emphasis on accessibility, ensuring an inclusive and effective learning experience for all participants.
This excerpt from the FastFones Instructor Guide demonstrates a structured and methodical approach to delivering instructor-led training for a telecommunications system. Developed as part of an instructional design course with Connie Malamed, this portion of the guide focuses on key teaching strategies, including effective lesson planning, interactive activities, and techniques for managing diverse learner needs. It also emphasizes practical tips for maintaining engagement and ensuring that training objectives are met in a consistent and accessible manner.
